How can we help?

Go to the login page and click "Forgot Password". Enter your email address and we'll send you a reset link. The link expires after 24 hours. If you don't receive an email within a few minutes, check your spam folder.

Navigate to your account Security settings (top-right menu → Security). Toggle MFA on and follow the prompts. A 6-digit code will be sent to your registered email each time you log in from a new device.

Yes. On the login or register page, click "Continue with Google". Your Google account email must match your Colliq account email if you're linking to an existing account.

Email verification helps protect your account. Click the link in the verification email we sent you after registration. If the link has expired, click "Resend Verification Email" on the verification page.

After logging in, go to Organisations and click "Create Organisation". Fill in your organisation's name, type (NFP or SME), and ABN. You'll become the Owner of the new organisation.

Open your organisation, go to the Members tab, and click "Invite Member". You can send an invitation email or generate a shareable invitation link. Assign an appropriate role (Admin, Manager, Staff, etc.) before sending.

Owner has full control including billing and deletion. Admin can manage members and all settings. Manager can manage operations but not billing or sensitive settings. Staff has standard read/write access. Volunteer Coordinator manages volunteer records. Board Member has access to board governance features. Volunteer and Viewer have limited access.

Yes. You can belong to multiple organisations under the same Colliq account. Switch between organisations from the top navigation bar.

Go to your organisation's Volunteers section and click "Add Volunteer". You can manually enter details, or send an invitation link directly to the volunteer's email so they can self-register.

Open a volunteer's profile and click "Log Hours". Enter the date, duration, activity type, and any notes. Hours are tracked cumulatively and visible in volunteer reports.

Yes. Each volunteer profile includes an availability section where you can record their preferred days and times. Use the Volunteers filter to find available volunteers for specific shifts.

Navigate to your organisation's Events section and click "Create Event". Fill in the event name, date/time, venue, capacity, and registration settings. Events can be public (visible without login) or private (members only).

Open an event and go to the Registrations tab. You can view, approve, or cancel registrations. Enable the waitlist feature if the event reaches capacity.

Go to your organisation's Board section and select the Meetings tab. Click "Schedule Meeting", fill in the details (type, date, location or virtual link, agenda), and optionally select which board members to invite.

In the Board section, open the Committees tab and create a committee with a name, description, and optional chair. Then add board members to the committee. Committee meetings can be linked to a committee for easy filtering.

In the Board section, select the Documents tab and click "Upload Document". Supported document types include Policies, Bylaws, Minutes, Agendas, Financial reports, Compliance documents, and Resolutions.

Colliq supports Volunteer Hours, Event Attendance, CRM Interactions, Board Attendance, and Organisation Overview reports. Go to Analytics → Reports → Generate Report to create a custom report for a specific date range.

Yes. In Analytics → Reports → Schedules, you can set up reports to be emailed to one or more recipients on a Daily, Weekly, Monthly, or Quarterly basis.